CONTACTING IOMEGA Before calling Iomega for technical support, check the online help included with your tools 95 software package. You can access comprehensive help (including answers to common questions) from the menu bar in Copy Machine or from the Help button in the Format tool. Help files for Copy Machine, Iomega Tools, and Guest95 are also available in your Iomega Tools program group. If the online help does not help you find a solution, customer assistance and technical support is available worldwide during normal business hours. Please have the following information ready when contacting Iomega Customer Service: (1) Drive model number/serial number, (2) Computer model/configuration, (3) Adapter card make/configuration, (4) Software version numbers of your driver and utility software. If possible, try to be seated near your computer when calling. Support numbers are listed below. MAILING ADDRESSES AND CORPORATE PHONE NUMBERS Iomega Corporation Iomega Europe GmbH 1821 West Iomega Way Bötzinger Strasse 48 Roy, Utah, USA 84067-9977 79111 Freiburg, Germany (801) 778-1000 ++49 (0) 761-45040 U.S. AND WORLDWIDE TECHNICAL SUPPORT NUMBERS Jaz Drive Products Used On: PCs and IBM compatibles . . . . . (801) 629-7600 Macintosh Computers . . . . . . . (801) 629-7605 Zip Drive Products Used On: PCs and IBM compatibles . . . . . (801) 629-7625 Macintosh Computers . . . . . . . (801) 629-7635 Bernoulli, Floptical, and LaserSafe Products Used On: PCs and IBM compatibles. . . . . . (801) 629-7610 Macintosh Computers. . . . . . . . (801) 629-7620 Repair and Return Information** . . . . (801) 629-7630 Interactive Voice Help (24 hours) . . . (800) 456-5522 or (801) 778-3000 Sales Information . . . . . . . . . . . (800) MY-STUFF (800-697-8833) Automated FAX Help (24 hours) . . . . . (801) 778-5763 FAX (USA) Incoming (24 hours) . . . . . (801) 778-3460 FAX (Europe) Incoming (24 hours). . . . ++49 (0) 761-4504414 (available 24 hours) **Technical information is not available on this number. TOLL FREE SUPPORT NUMBERS USA - (800) 456-5522* D - 0130-824544 GB - 0800-898563 CDN - (800) 456-5522* I - 1678-78360 CH-D - 155-4297 B - 0800-12117 NL - 06-0222967 CH-F - 155-4296 F - 05-904057 S - 020-795512 A - 0660-8911 E - 900-994910 N - 800-11125 DK - 8001-0889 IRL - 1-800-554-984 SF - 9800-14930 *Interactive voice help. OTHER INFORMATION CHANNELS Iomega Bulletin Board (USA). . 8,N,1; 2400-14.4K baud; ANSI (available 24 hours) . . . . . . . . . . (801) 392-9819 Iomega Bulletin Board (Europe) . . . . ++49 (0) 761-4504444 (available 24 hours) Internet . . . . . . . . . . . . . . . . . info@iomega.com Internet Home Page . . . . . . . . . http://www.iomega.com Internet FTP Site . . . . . . . . . . ftp://www.iomega.com America Online(tm) . . . . . . . . . . . . Keyword: Iomega